Messaging Privacy Policy

Effective Date: April, 25, 2025

Restore Serve (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how Restore Serve collects, uses, and protects your information when you opt in to receive SMS messages from us.

Information We Collect

When you opt in to receive SMS messages from Restore Serve, we may collect the following information:

Your phone number
Your name and contact information (email, address, etc.)
Confirmation of your express consent to receive SMS messages
Any service-related details you provide during scheduling or customer service interactions
Interaction data (e.g., when and how you engage with our messages)

We do not collect any unnecessary data, and we do not use your SMS interaction data for profiling or behavioral advertising.

How We Collect Your Information

We may collect your information:

Directly from you (e.g., when you complete a service request form, contact us by phone/text, or opt in through our website or chat)
Automatically, in the form of message delivery confirmations or replies
Through third parties, such as platforms that help facilitate appointment booking or messaging (with your consent)

How We Use Your Information

We use your information to:

Send you the SMS messages you opted in to receive
Confirm appointments, send service updates, provide arrival notifications, and follow-up messages
Share important service information or limited-time offers (only if you’ve opted into promotional content)
Improve our communication and customer service

We will never use your phone number for third-party marketing or advertising.

Your Rights & Choices

You may opt out of receiving SMS messages from Restore Serve at any time by replying STOP to any of our texts.
To receive help or support via text, reply HELP. You may also reach us at 469-960-5463.

Disclosure of Information

We may disclose your information in the following circumstances:

To trusted third-party vendors (e.g., SMS platforms) who assist in delivering messages
To legal authorities if required by law, court order, or regulatory obligation
During a merger, acquisition, or similar business restructuring
To defend our legal rights or respond to legal claims

We do not share or sell your mobile number, personal information, or SMS opt-in data for advertising or marketing purposes.

No Data Transfer: Consumer data will not be transferred to external organizations under any circumstances, even with consent.

Unauthorized Sharing Prevention: We will not transfer your data to any external organization under any circumstances, and we have strict policies in place to prevent unauthorized sharing of your data.

Security Measures

We use industry-standard technical and organizational safeguards to protect your personal data and prevent unauthorized access, use, or disclosure.

Terms and Conditions Requirements

You may receive messages weekly. Message and data rates may apply.
Restore Serve, also known as Restore Serve Restoration of Dallas-Fort Worth, respects your privacy and is committed to protecting your personal information.

Policy Updates

We may update this Messaging Privacy Policy periodically. If significant changes are made that affect how we collect or use your information, we will notify you via our website or via text before changes take effect. We encourage you to review this policy regularly.